Revista Amazonía Viva y Gestión Sostenible

Potential of the agricultural producers' association of Cachuela Oviedo, in the district of Las Piedras, for the development of experiential tourism, Madre de Dios, 2023

2024-10-24T00:16:01-05:00

The study analyzes the potential of the Cachuela Oviedo Agricultural Producers Association for the development of experiential tourism in the district of Las Piedras, Madre de Dios. The objective is to establish the possibilities for tourism development through the inventory of natural and cultural resources, and to evaluate the existing basic and tourism infrastructure. The methodology includes interviews with the villagers and analysis of the infrastructure. The results indicate that the community has a high tourism potential due to its rich biodiversity and cultural resources, although it lacks adequate infrastructure. The conclusions highlight the need to improve infrastructure and promote experiential tourism as a sustainable strategy for the economic and social development of the region. This approach would not only benefit local producers, but would also offer tourists an authentic and immersive experience of rural and cultural life in the Peruvian Amazon.

Influence of the use of a hotel system in the management of Jose Antonio's Inn – Tambopata - Madre de Dios, 2020

2024-10-24T00:14:06-05:00

The research analyzes the impact of a hotel management system at José Antonio's Inn in Tambopata, Madre de Dios, during 2020. The main objective is to determine how this system influences the efficiency and productivity of the hotel. The methodology employed is qualitative, exploratory and descriptive, using surveys and data analysis. The results indicate that the implementation of the system significantly improves reservation management, operational efficiency and customer satisfaction. The conclusions highlight that a well-implemented hotel management system can optimize administrative processes, increase productivity and improve the guest experience, which is crucial for competitiveness in the tourism market.

Management of the Dirección Regional de Comercio Exterior y Turismo (DIRCETUR) and its impact on the development of tourism in Madre de Dios, Peru

2024-10-24T00:21:21-05:00

In recent years, tourism in Madre de Dios has grown significantly, driven by the interest in nature and culture, promoting among the inhabitants the commitment to preserve the natural environment. The objective was to determine the relationship between the management of the Regional Directorate of Foreign Trade and Tourism (DIRCETUR) and the development of tourism activity in Puerto Maldonado in 2017. The sample included 60 tourism operators, selected by probability sampling. A descriptive non-experimental, cross-sectional and correlational non-experimental research design was used. Five-point Likert scale questionnaires were applied, validated by experts. Reliability was tested with Cronbach's alpha: 0.806 for DIRCETUR management and 0.876 for tourism development. The DIRCETUR management was perceived negatively by 50.0% of the operators, while 58.3% considered tourism development to be positive. There is a significant positive correlation (r = 0.678) between both variables, with a bilateral significance of 0.000, within the acceptable threshold (p < 0.05).

Optimization of operational, administrative, and managerial processes of a lodge for its business sustainability

2024-10-24T00:17:02-05:00

This study focused on optimizing the operational, administrative and managerial processes of the Explorer's Inn, located on the banks of the Tambopata River, Madre de Dios, Peru, as a strategy to ensure its business sustainability. Despite being a pioneer in tourism in Tambopata, the lodge temporarily suspended its activities after 38 years of continuous operation due to internal management problems. Between August 2017 and June 2018, a situational diagnosis was conducted using direct observation, surveys and verification sheets, applying the tools of the Tourism Training Center (CENFOTUR). The interventions included three stages: situational diagnosis, development of protocols and operational manuals, and implementation in each area. Manuals were developed for housekeeping, kitchen, dining room and bar, along with an organizational chart and a functions manual. The personnel were trained to apply the new protocols, which enabled the correct implementation of the processes. With the adoption of these instruments, Explorer's Inn resumed its activities and improved its internal efficiency and competitiveness.

Continuous training as a strategy to improve the organizational performance of the hotel "Cabaña Quinta", Puerto Maldonado - Tambopata - 2023

2024-10-24T00:14:57-05:00

This research addresses the importance of continuous training in the hotel sector. The objective is to demonstrate the cost-effectiveness of implementing an annual training plan for hotel staff, highlighting its positive impact on service quality. The methodology includes statistical analyses such as Cronbach's Alpha and Chi-Square to validate the hypotheses. The results show that continuous training significantly improves efficiency, customer satisfaction and the work environment. The conclusions underline the need for continuous training programs to optimize organizational performance and consolidate human resources, proposing a model that can be replicated in other hotels in the region.

Analysis of the administrative management of an ecotourism company in the Amazon region of Madre de Dios

2024-10-24T00:20:13-05:00

Tourism management is present in all types of businesses due to its importance in providing adequate customer service, both during the purchasing decision process and in after-sales. Successful companies are customer-oriented and manage their processes in alignment with a clear mission, vision, and objectives, allowing them not only to survive but also to consolidate and grow. However, many organizations still lack adequate administrative management models, negatively affecting their operational efficiency and generating internal issues. This study focuses on analyzing the administrative management of the ecotourism company Inkaterra Reserva Amazónica, using instruments such as data collection, surveys, interviews, and documentary review with collaborators. The research examined how the organizational structure influences the company’s administrative efficiency. Given Inkaterra’s prestige and recognition for service quality, the results revealed that its organizational structure positively impacts administrative management, fostering sustained growth and development.