Asociación entre inteligencia emocional y comunicación interna en trabajadores de un establecimiento de salud de San Martín, Perú
DOI:
https://doi.org/10.55873/9hm1vb79Palabras clave:
comunicación organizacional, estudios transversales, inteligencia emocional, personal de salud, relaciones interpersonalesResumen
La relación entre inteligencia emocional y comunicación en salud se ha estudiado principalmente desde habilidades clínicas e interpersonales, mientras que su vínculo con la comunicación interna organizacional permanece menos desarrollado. El objetivo fue examinar la asociación entre inteligencia emocional y comunicación interna en trabajadores de un establecimiento de salud de San Martín, Perú, y evaluar la contribución de sus dimensiones. Se realizó un estudio cuantitativo, observacional, transversal y analítico en 190 trabajadores seleccionados mediante muestreo probabilístico aleatorio simple. La inteligencia emocional se evaluó con un cuestionario de 60 ítems y la comunicación interna con uno de 22 ítems. El modelo con inteligencia emocional mostró mejor ajuste que el modelo con solo intercepto (χ² = 281,096; gl = 57; p < 0,001), con pseudo-R² de Cox-Snell = 0,772, Nagelkerke = 0,773 y McFadden = 0,195. Todas las dimensiones mostraron mejoras significativas (p < 0,001), destacando intrapersonal e interpersonal. La inteligencia emocional se relacionó significativamente con la comunicación interna, sin establecer causalidad.
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Derechos de autor 2026 Cynthia Pamela Vera-Gutiérrez, Mónica Elisa Meneses-La-Rivas, Sara Edith Castillo-Olsson
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
