Analysis of the administrative management of public servants at the Universidad Nacional Amazónica de Madre de Dios

Abstract

This article analyzes the administrative management of public servants at the Universidad Nacional Amazónica de Madre de Dios during 2023. The study uses a qualitative approach with an interpretive paradigm and grounded theory, allowing a deep understanding of the phenomenon. Data collection was conducted through interviews with 22 public servants, unstructured observation and documentary review. The results highlight significant limitations in institutional processes, shortcomings in the design and implementation of management instruments, and insufficient staff capabilities. These deficiencies affect the operational efficiency and overall effectiveness of the university. It is concluded that urgent intervention is needed, including updating management documents, improving staff training and organizational restructuring to strengthen administrative management. These actions are key to guaranteeing quality service and meeting institutional objectives.