Contribution of IT in improving the productivity of SMEs
DOI:
https://doi.org/10.55873/rad.v1i1.164Keywords:
automation, implementation, information technology (IT), productivity, SME, SMEsAbstract
The implementation of Information Technology (IT) has become a great paradigm for small and medium-sized enterprises (SMEs) due to the uncertainty it generates. Based on this event, the objective of the study was to demonstrate how IT contributes to improving the productivity of SMEs. For this, the study consisted of a systematic review executing searches in different databases of scientific articles published in journals indexed to Scielo, Latindex Catalog and Scopus between the years 2018 and 2021. The results show the importance, impact, advantages and challenges that requires the implementation of IT to improve the productivity of SMEs. The review concludes by highlighting the adoption of IT generates competitive advantages in the competitive market, due to improvements in communication channels, reduction of waiting times, improvement in decision making and providing greater process control.
Downloads
References
Annisa, L. H., & Mahendrawathi, E. R. (2019). Impact of alignment between social media and business processes on SMEs’ business process performance: A conceptual model. Procedia Computer Science, 161, 1106–1113. https://doi.org/10.1016/j.procs.2019.11.222
Brenner, B. (2018). Transformative Sustainable Business Models in the Light of the Digital Imperative—A Global Business Economics Perspective. Sustainability 2018, Vol. 10, Page 4428, 10(12), 4428. https://doi.org/10.3390/SU10124428
Crammond, R., Omeihe, K. O., Murray, A., & Ledger, K. (2018). Managing knowledge through social media: Modelling an entrepreneurial approach for Scottish SMEs and beyond. Baltic Journal of Management, 13(3), 303–328. https://doi.org/10.1108/BJM-05-2017-0133
Damayanti, Megawaty, D. A., & Santia, D. (2019). Assessment of the Alignment Maturity Level of Business and Information Technology at CV Jaya Technology. Proceedings - 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2019, 1, 54–58. https://doi.org/10.1109/ICOMITEE.2019.8921103
Giunipero, L. C., Denslow, D., & Rynarzewska, A. I. (2021). Small business survival and COVID-19 - An exploratory analysis of carriers. Research in Transportation Economics, July 2020, 101087. https://doi.org/10.1016/j.retrec.2021.101087
Helbin, T., & Van Looy, A. (2019). Business process ambidexterity and its impact on business-it alignment. A systematic literature review. Proceedings - International Conference on Research Challenges in Information Science, 2019-May, 1–12. https://doi.org/10.1109/RCIS.2019.8877073
Ibujés Villacís, J. M., & Benavides Pazmiño, M. A. (2018). Contribución de la tecnología a la productividad de las pymes de la industria textil en Ecuador. Cuadernos de Economía, 41(115), 140–150. https://doi.org/10.1016/J.CESJEF.2017.05.002
Ioanid, A., Deselnicu, D. C., & Militaru, G. (2018). The impact of social networks on SMEs’ innovation potential. Procedia Manufacturing, 22, 936–941. https://doi.org/10.1016/j.promfg.2018.03.133
Ivanov, S., Kuyumdzhiev, M., & Webster, C. (2020). Automation fears: Drivers and solutions. Technology in Society, 63, 101431. https://doi.org/10.1016/j.techsoc.2020.101431
Joshi, A., Benitez, J., Huygh, T., Ruiz, L., & De Haes, S. (2021). Impact of IT governance process capability on business performance: Theory and empirical evidence. Decision Support Systems, 113668. https://doi.org/10.1016/J.DSS.2021.113668
Kozak, M., Kozak, S., Kozakova, A., & Martinak, D. (2020). Is Fear of Robots Stealing Jobs Haunting European Workers? A Multilevel Study of Automation Insecurity in the EU. IFAC-PapersOnLine, 53(2), 17493–17498. https://doi.org/10.1016/j.ifacol.2020.12.2160
Leal Rodríguez, L. (2021). Modelo para la mejora de la calidad alineando las tecnologías de la información y el negocio. Cofin Habana, 15(2). http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S2073-60612021000200018
Melendez-Llave, K. A., & Dávila-Ramón, A. E. (2018). Problemas en la adopción de modelos de gestión de servicios de tecnologías de información. Una revisión sistemática de la literatura. DYNA, 85(204), 215–222. https://doi.org/10.15446/dyna.v85n204.57076
Mirtsch, M., Blind, K., Koch, C., & Dudek, G. (2021). Information security management in ICT and non-ICT sector companies: A preventive innovation perspective. Computers and Security, 109, 102383. https://doi.org/10.1016/j.cose.2021.102383
Mohammed, A.-M., Idris, B., Saridakis, G., & Benson, V. (2020). Information and communication technologies: a curse or blessing for SMEs? In Emerging Cyber Threats and Cognitive Vulnerabilities. Elsevier Inc. https://doi.org/10.1016/b978-0-12-816203-3.00008-3
Nurmadewi, D., & Mahendrawathi, E. R. (2019). Analyzing linkage between business process management (BPM) capability and information technology: A case study in garment SMEs. Procedia Computer Science, 161, 935–942. https://doi.org/10.1016/j.procs.2019.11.202
Pinedo-Tuanama, Ll., & Valles-Coral, M. (2021). Importancia de los referenciadores bibliográficos en la gestión de la información científica en tesistas universitarios. Anales de Documentación, 24(2). https://doi.org/10.6018/analesdoc.465091
Posch, A., & Garaus, C. (2020). Boon or curse? A contingent view on the relationship between strategic planning and organizational ambidexterity. Long Range Planning, 53(6), 101878. https://doi.org/10.1016/J.LRP.2019.03.004
Ricci, F., Scafarto, V., Ferri, S., & Tron, A. (2020). Value relevance of digitalization: The moderating role of corporate sustainability. An empirical study of Italian listed companies. Journal of Cleaner Production, 276, 123282. https://doi.org/10.1016/j.jclepro.2020.123282
Rohn, D., Bican, P. M., Brem, A., Kraus, S., & Clauss, T. (2021). Digital platform-based business models – An exploration of critical success factors. Journal of Engineering and Technology Management - JET-M, 60(May), 101625. https://doi.org/10.1016/j.jengtecman.2021.101625
Saputra, D. A., Nugroho, W. S., & Ranti, B. (2019). Benefits analysis of IT investment in business support system (BSS) projects using ranti’s generic IS/IT business values: Case studies of the Indonesian telecommunication company. 2019 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2019, 331–336. https://doi.org/10.1109/ICACSIS47736.2019.8979945
Schönfuß, B., McFarlane, D., Hawkridge, G., Salter, L., Athanassopoulou, N., & de Silva, L. (2021). A catalogue of digital solution areas for prioritising the needs of manufacturing SMEs. Computers in Industry, 133, 103532. https://doi.org/10.1016/J.COMPIND.2021.103532
Sordi, G., & Behr, A. (2018). Emerging technologies and new business models: a review on disruptive business models. Innovation & Management Review.
Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information technology and the search for organizational agility: A systematic review with future research possibilities. Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002
Teubner, R. A., & Stockhinger, J. (2020). Literature review: Understanding information systems strategy in the digital age. Journal of Strategic Information Systems, 29(4), 101642. https://doi.org/10.1016/j.jsis.2020.101642
Turkyilmaz, A., Dikhanbayeva, D., Suleiman, Z., Shaikholla, S., & Shehab, E. (2021). Industry 4.0: Challenges and opportunities for Kazakhstan SMEs. Procedia CIRP, 96, 213–218. https://doi.org/10.1016/J.PROCIR.2021.01.077
Wardati, N. K., & Er, M. (2019). The impact of social media usage on the sales process in small and medium enterprises (SMEs): A systematic literature review. Procedia Computer Science, 161, 976–983. https://doi.org/10.1016/j.procs.2019.11.207
Yasiukovich, S., & Haddara, M. (2021). Social CRM in SMEs: A Systematic Literature Review. Procedia Computer Science, 181, 535–544. https://doi.org/10.1016/J.PROCS.2021.01.200
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Gorky Alejandro Vizalote-Rodriguez
This work is licensed under a Creative Commons Attribution 4.0 International License.
