Improving user satisfaction and security through centralized authentication: A study at a Peruvian university

Abstract

Authentication management in IT applications is a challenge for educational institutions due to credential fragmentation and a lack of system integration. This study evaluated the impact of implementing Keycloak, a centralized authentication system, on user login perception at the National University of San Martín (UNSM). The objective was to determine how this solution improves user satisfaction and perceived security. A quantitative approach was employed with a pre-test and post-test design, using the Wilcoxon test on a sample of 37 users of UNSM's IT applications. Results showed a significant increase in satisfaction perception (p = 0.000), with high levels rising from 18.9% in the pre-test to 54.1% in the post-test. Similarly, security perception improved from 18.9% to 48.7%. The implementation centralized 16 independent authentication methods into a single system, optimizing user experience and reducing security risks. In conclusion, Keycloak proved to be an effective tool for access management, enhancing security and operational efficiency in educational environments.